Do you have questions?

Browse through our frequently asked questions to find quick answers. If you can’t find what you’re looking for, feel free to reach out—we’re always here to help.
What to bring to class?
-Socks are compulsory in all classes and grippy socks are recommended for classes such as reformer, Barre, jump board, and Mat Pilates. Grippy socks allow you to complete the full movement of each exercise without having to worry about slipping and sliding. We have grippy socks for purchase in the studio just come in 5 to 10 minutes before your class starts time to pick and purchase a pair.

-Wear comfortable activewear.

-A drink bottle is recommended that way you can hydrate during class. We sell bottled water in studio if you forget your drink and would like to purchase.

-You are welcome to bring a towel if you wish.

-We supply Mats for all floor classes but if you have a mat you prefer, please feel free to bring it along with you.

How do I purchase and schedule my classes?
To purchase and schedule your classes download the Mindbody App and create an account. Once you have created an account, search for our business name and town. We will then come up where you can choose your chosen price options and book your classes in. The Mindbody app makes it very easy to purchase, book and reschedule classes from your mobile. You can also purchase and book on the website using the homepage and calendar.
-Wear comfortable activewear.

-A drink bottle is recommended that way you can hydrate during class. We sell bottled water in studio if you forget your drink and would like to purchase.

-You are welcome to bring a towel if you wish.

-We supply Mats for all floor classes but if you have a mat you prefer, please feel free to bring it along with you.

It is my first time doing Reformer, What class would be best?
We recommend the Introduction to Pilates & the Studio class for your first class as we will teach you all the Pilates basics, how to use the reformer, show you around the studio where to find everything, and run you through a mini workout. This is the perfect class to ask any questions you may have, and you will leave feeling confident and ready to attend any of your chosen classes after that. If you can’t make the introduction class please come into your first class 10 minutes early and we will happily show you some of the Reformer basics.-Wear comfortable activewear.

-A drink bottle is recommended that way you can hydrate during class. We sell bottled water in studio if you forget your drink and would like to purchase.

-You are welcome to bring a towel if you wish.

-We supply Mats for all floor classes but if you have a mat you prefer, please feel free to bring it along with you.

What is each style of class?
Refer to the class descriptions when going to book a class to learn more about each individual class.
How old do I have to be to attend?
Participants must be 18 years of age or older. You can come from 16 years of age with a parent/guardian attending the class with you. Waivers need to be signed online when you sign up, please note if you are under 18 years of age the waiver will need to be sighted and accepted by your parent/guardian.
What if I’m running late to class?
We know at times running late can happen, so we allow 10 minutes of grace. If you are going to be running more than 10 minutes late to class please cancel yourself out of the class. Please take note of the late cancel and no show fees.
What is Reformer Pilates?
Reformer Pilates is Pilates that takes place on the Reformer Machine. It is a bed that moves and has a foot bar, springs, and straps. Reformer Pilates can be at times more comfortable for people as it is not as low on the ground like Mat Pilates. For more information on reformer Pilates or any other style of class on the timetable look at the description when you go to book a class.
What class is better for me?
We offer a variety of classes; Reformer Pilates, Reformer Flow, mat work Pilates, jump board Reformer, Barre, HIIP (High-intensity interval Pilates) and yoga to offer variety into your week. Mixing up your workouts in the week is a great way to stay consistent, motivated and to keep things fresh.
Can I do 2 classes in a row

Yes, if you would like, although we recommend doing 2 different classes in a row. If you do a reformer class, please pair this with a different style class before or after. As we have limited reformer spaces this way it ensures everyone gets a go and you have variety in your workouts.

Can I do Pilates if I have an injury and or I am Pre or Postnatal?
Injury: Yes, you definitely can, as long as you have medical clearance from a medical professional to attend a Pilates class. Pilates is a low-impact exercise option and great for improving pain in the body. It is important you let the instructor know of any injuries you may have or that may arise before class. Please come in 5-10 minutes early to speak with the instructor as at times modifications may be needed for you and if that is the case, they will run you through them before class starts. No doubt you will love Pilates and it will help you feel better. Please note we run GROUP fitness classes only not 1 on 1 sessions.

Prenatal: Yes, if you have medical clearance from your medical practitioner to exercise. You can attend any of the classes on the timetable (although jump board reformer is not recommended*). Let the instructor know you are expecting, and they can help you with any slight modifications that might need to be made. Pilates is a great form of exercises while pregnant.

Postnatal: Yes, once you have medical clearance from your medical practitioner stating you can exercise again. We even run a minis and me class where you can bring your bub along.

I’d like to attend the Minis & Me class. How old does my baby have to be?
For safety, the class is designed for mums with babies up to the crawling stage. Once your baby starts moving around, it’s no longer safe for them to attend the class.
How do the class waitlists work?
-If a class is full, please add your name to the waitlist if you would like to attend that class. Up to 15 people can place themselves on the waitlist for each class. If someone booked into the class cancels out of the class, the 1st person on the waitlist will be added to the class, and so on. While there is no guarantee that you will make it off the waitlist and be added to the class, it can happen. When a space becomes available you will be notified via email.

-If you receive an email saying you have a spot in class, please follow the email prompts and attend class.

-If you receive a notification that you have a spot in class and are unable to attend, please cancel as soon as you can so that the space can be offered to the next person on the waitlist.

-there are NO fees for cancelling out of a class if you are added from the waitlist although, you should still cancel the booking for the next person to be added to the class.

-Treat the waitlist like a class booking. If you are on the waitlist and no longer wish to be added to the class, please remove yourself from the waitlist the same way you booked the class.

How does the intro offer work?
The intro offer will give you access to all classes on the timetable that way you can try many different styles of classes to find what you love. The intro offer is valid for 7 days from purchase and you are able to attend 5 classes. The intro offer does not roll on automatically to membership or a class pack, you will need to purchase these separately. Please note: The intro offer is a 1 time only offer for new clients, this is non-transferable and non-refundable. The intro offer is valid for 7 days from purchase. The intro offer classes are subject to late cancellation and no-show fees. Refer to all Terms and Conditions.
How do the memberships work?

There are 3 different types of memberships.

-unlimited weekly membership for $77 p/w

-4 classes per week membership for $72 p/w

-2 classes per week membership for $52 p/w

Memberships give you access to all classes on the timetable, take note of the membership you have purchased and all terms and conditions as to how many classes you can attend each week. Payments will be debited weekly from the day of purchase. Memberships are a 12-week minimum commitment and will automatically renew unless you tell us otherwise (see membership cancellations below for more information on this) Membership classes are subject to late cancellation and no-show fees. See all memberships Terms and conditions when purchasing. Memberships hold: We require 3 weeks written notice via email to hellopilatesbarreandmovement@outlook.com. You can still attend class during the 3 weeks. Memberships can be put on hold for 3 weeks. Membership Cancellations: Memberships are a 12-week minimum commitment. Once the 12 weeks is up memberships will automatically renew unless informed prior. If you wish to cancel your membership, we require 3 weeks written notice via email to hellopilatesbarreandmovement@outlook.com Insufficient funds: If your account is in arrears, you will not be able to book classes. Our system will regularly attempt to process the amount. Refer to all Terms and Conditions.

How do the Class Packs work?

We have 2 class packs available- 10 classes for $285 or 5 classes for $165. Class packs are valid for 30 days from purchase date and you can attend any style of class on the timetable. Class packs are non-transferable and non-refundable. Class packs can be purchased as many times as you like. Class pack classes are subject to late cancellation and no-show fees. Refer to all Terms and Conditions.

Single Class: A single class is $38 and must be used within 7 days from the purchase date. A single class is subject to late cancellation and no-show fees. This is non-transferable and non-refundable. Refer to all Terms and Conditions.

Are there late, cancellation or no-show fees?
-To provide everyone with the greatest chance to attend their desired class we have a cancellation policy. If you are unable to attend a class we kindly ask that you cancel online outside the 12-hour cancellation window via the Mindbody app

-Class cancellation fees: If you cancel a class within 12 hours of the class starting this is considered a late cancel and you will be charged $10 via your nominated payment method.

-if you do not cancel your class and do not show up for class, this is considered a no-show and you will be charged a $15 no-show fee via your nominated payment method.

-This is to ensure fairness for all. We understand at times life happens and emergencies or sickness may arise if this is the case email hellopilatesbarreandmovement@outlook.com the day of and we will be happy to waive the fee if it is a 1 off.

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